6. Find out if they have actually experienced system administrators on
their support staff.
When you call for technical support, it can be a frustrating experience
to be stuck talking with a non-technical representative "customer
service" when you really need to talk to a system administrator who can
resolve your issues. Discover the structure of their support department, how
quickly you can get to an actual systems administrator when you need it, and
system administrators can help you when you need help.
No comments:
Post a Comment